Overview
We want your little learner to love their new gear! If something isn’t quite right, our return policy lasts 7 days from the date of purchase. After 7 days, we’re unable to offer a full refund or exchange.
To be eligible for a return:
- The item must be unworn, unwashed, and in its original condition, with all tags still attached.
- It must be in its original packaging.
- A receipt or proof of purchase is required to complete your return.
The following items cannot be returned:
- Custom or personalized shirts (including any item made through our Custom Shirt Form) â since these are made specifically for your child or family, they’re final sale unless the item arrives defective or damaged.
- Gift cards
- Items marked as final sale or clearance
Refunds
Once we receive and inspect your return, we’ll send you an email to confirm we’ve got it, along with whether your refund has been approved.
If approved, your refund will be processed automatically to your original method of payment within a few business days.
Late or missing refunds If it’s been a few days and you don’t see your refund yet:
- Contact your bank â refunds sometimes take a little extra processing time.
- Wait for 5-7 days for the amount to come after the refund has been initiated.
Sale items Only regular-priced items are eligible for a refund. Items purchased on sale or clearance cannot be refunded.
Exchanges (Sizing & Defects)
Kids grow fast, and sometimes sizes just don’t work out! We’re happy to help with:
- Size exchanges on unworn, tagged items within 7 days of delivery
- Defective or damaged items â if something arrived flawed, we’ll replace it at no extra cost
To start an exchange, email us at info@rainbowsoflearning.com with your order number and we’ll walk you through the next steps, including where to send your item.
Gifts
- If your item was marked as a gift and shipped directly to you, you’ll receive a credit for the value of your return once it’s received. A gift certificate will then be mailed to you.
- If the item wasn’t marked as a gift, or the gift-giver had it shipped to themselves first, we’ll issue the refund to the original purchaser, and they’ll be notified of the return.
Shipping Returns
To return your item, please contact us first at info@rainbowsoflearning.com so we can provide the correct return address and instructions.
- You’re responsible for your own return shipping costs, which are non-refundable.
- If a refund is issued, return shipping costs (where applicable) will be deducted from the total.
- Delivery times for exchanged items may vary based on your location.
- For higher-value orders, we recommend using a trackable shipping method or purchasing shipping insurance â we can’t guarantee we’ll receive a returned item that goes missing in transit.
Need Help?
We’re here for you! Reach out anytime:
- đ§ info@rainbowsoflearning.com